Who we are
Telernet LLC ("Telernet", "we", "us") operates telernet.com and provides business phone, fax, messaging and related services. This policy explains what information we collect through our website and services, how we use it, and the choices you have.
Information we collect
- Information you give us - for example your name, company, e-mail address, phone number and the details you enter in our quote or contact forms.
- Account and service information - information needed to set up and support your services, such as user names, extensions, phone numbers and billing contacts.
- Log data - information your browser sends when you visit our site, such as IP address, browser type, pages visited, and the date and time of your visit.
- Cookies and similar technologies - small files that help the site work and help us understand how it is used.
How we use information
- To answer your questions and prepare quotes.
- To provide, maintain and support the services you buy from us.
- To send service notices, invoices and important account messages.
- To send news or offers, if you have agreed to receive them. You can unsubscribe at any time.
- To keep our site and services secure and to meet legal obligations.
Analytics and advertising
We may use services such as Google Analytics and advertising platforms to understand site traffic and to show our ads. These providers may use cookies and similar technologies. You can set your browser to refuse cookies, and you can learn about opting out of interest-based ads at networkadvertising.org/choices.
How we share information
We do not sell your personal information. We share information only:
- With vendors who help us run our business and deliver services (for example carriers, hosting and payment providers), under confidentiality obligations.
- When required by law, or to protect our rights, our customers and the public.
- In connection with a merger, acquisition or sale of assets, with notice to you.
SMS Privacy Policy
This part of our Privacy Policy covers text messages. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.
Introduction
Telernet LLC is committed to protecting your privacy. This SMS Privacy Policy explains how we collect, use and protect your information when you opt in to receive text messages from us, including through our registered 10-digit long code (10DLC) and toll-free numbers.
Information we collect
- Your mobile phone number and name.
- Your opt-in consent: the date, time and way you agreed to receive messages.
- The messages you send to us and our replies.
- Any other information you choose to give us in a text.
How we use your information
- To send the messages you agreed to receive.
- To answer your questions and give support.
- To keep records of consent and opt-outs, as required by law and by mobile carriers.
- To protect our rights and meet legal obligations.
Sharing your information
- We do not sell, rent or trade your mobile number or personal information.
- Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
- Text messaging originator opt-in data and consent will not be shared with any third parties.
- We share information only with the messaging providers and carriers that deliver our messages, and only as needed to deliver them, or when required by law.
Data security
We use reasonable safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Data retention
We keep your information only as long as needed to provide the messaging service and to meet legal and carrier record-keeping requirements.
Your choices
- Opt out: reply STOP to any message at any time. You will receive one confirmation, then no more messages unless you opt in again.
- Help: reply HELP, or contact us at voipsupport@telernet.com.
- Access and correction: contact us at voipsupport@telernet.com to see or correct your information.
Changes to this policy
We may update this policy from time to time. The effective date at the top of this page shows when it was last changed.
Data security
We use reasonable administrative, technical and physical safeguards to protect information. No method of transmission over the internet or of electronic storage is completely secure, so we cannot guarantee absolute security.
Data retention
We keep personal information only as long as needed for the purposes above, or as required by law, billing and record-keeping rules.
Your choices and rights
You may ask to see, correct or delete personal information we hold about you, or to stop marketing messages, by contacting us at voipsupport@telernet.com. We will respond within a reasonable time and as required by applicable law.
Children
Our website and services are meant for businesses and are not directed to children under 13. We do not knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. The effective date at the top of this page shows when it was last changed.
Contact us
Telernet LLC
Phone: (718) 732-7222
E-mail: voipsupport@telernet.com