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3CX
Platinum Partner
Platinum Partner
3CX Platinum Partner
Everything 3CX can do -
set up for you.
3CX keeps adding features. We follow every release, test it, and switch on what helps your business. This page updates itself every week with what's new.
Capabilities
What we can do with 3CX
Pulled from the latest 3CX releases - filter by topic.
AI
Get Answers from 3CX with MCP Support
Your customer service manager wants to know why so many calls were missed last Friday. Which queues were affected? When were calls abandoned? What needs investigating? Normally, answering these questions involves reviewing…
V20 U10 · Nov 11, 2026AIMore AI Provider Choice - Grok Added
It’s part of our strategy to add good AI providers over time and give you a choice so you’re never locked into one vendor.
V20 U10 · Nov 11, 2026AIMore Reliable AI Agents
AI has improved, and so have 3CX AI Agents . Update 10 makes the AI Receptionist and AI Customer Service Agent far more reliable, so your callers are always answered and handled properly.
V20 U10 · Nov 11, 2026AIRun Transcription Locally on Your Mac Mini
The new 3CX AI Server - available in AI Edition from 8SC - runs transcription, call summaries and sentiment on your own Apple Silicon Mac or Linux server. Your calls never go to the cloud, and there's no per-minute cost. A Mac…
V20 U10 · Nov 11, 2026Admin & securityFirmware Management
Full control over every deskphone. Update 10 puts phone and firmware management in one place on the new Phones page. Admins can use 3CX-validated firmware or upload the manufacturer’s own, pick the default version for each model,…
V20 U10 · Nov 11, 2026Admin & securitySSO Here
Easier Deploy of softphone with Google or Microsoft SSO: No more hand holding users in configuration 3CX. Just download the app from the app store, have them login using their SSO credentials and everything auto configured. No…
V20 U10 · Nov 11, 2026CallingFewer Steps, More Control
Audio conferencing was already a strong feature in 3CX. Update 10 gives it a direct starting point and puts participant management in one place.
V20 Update 10 · Nov 5, 2026CallingBeyond Technical Support
A sales colleague could arrange a call with a customer and a product specialist before a purchase. The customer explains how they plan to use the product, the specialist checks the technical requirements, and the salesperson…
V20 Update 10 · Nov 5, 2026AppsKeep Controls in View with the Pop-Up Dialer
Audio conferencing also works with the floating dialer. Keep call controls on screen while you check a customer's ticket or account in another application, and use the management panel to add or remove participants. See how the…
V20 Update 10 · Nov 5, 2026CallingGet the Right People Talking, Faster
With Update 10, bringing the right people into one conversation takes fewer steps, and you stay in control from start to finish. For your next customer consultation or team discussion, start with the new Conference shortcut. The…
V20 Update 10 · Nov 5, 2026AppsPop It Out, Keep It in Sight
One click puts your dialer on top of everything else. It uses Picture-in-Picture, so it stays visible when you switch browser tabs or move into a desktop application. Getting started is simple:
Nov 3, 2026CallingHold, Mute and Transfer From Anywhere
Everything you need mid-call is right there in the floating window. This matters because hunting for the right tab is where calls turn awkward, leaving the customer waiting in silence while you click around.
Nov 3, 2026CallingSet Up Your BLF Before You Float
Choose your Busy Lamp Field (BLF) layout before you undock. While the dialer is floating, the BLF panel can’t be expanded or collapsed.
Nov 3, 2026CallingFix a Backed-Up Queue in Seconds
When your queue is under pressure, you can respond immediately, wherever you are. The Queue info section shows every available queue and which agents are logged in or out. If you have queue management permissions, you can log…
V5 · Oct 21, 2026CallingWin Back Every Caller Who Hung Up
A caller who hangs up isn’t a lost customer if your team follows up fast. Agents and supervisors of a queue can now see its abandoned calls in the Recents tab under the Abandoned filter, with the caller, the queue they were in…
V5 · Oct 21, 2026Admin & securityAlways Call From the Right Number
The number you call from shapes whether a customer picks up. Users with multiple numbers assigned can now choose which one to use before placing an outbound call . When enabled by the Admin, the Call using selector shows the…
V5 · Oct 21, 2026AIRun AI Transcription on a Mac
A Mac costing around US$1,000 is now enough to run AI transcription for your business, and setting it up takes three steps from the 3CX Admin Console . No server hardware, no Linux and no specialist skills required. The new AI…
V20 Update 10 · Oct 13, 2026Admin & securityManage Phone Firmware and Templates Your Way
3CX Tested is our number one recommendation and is still the best way to go if you don’t have any specific requirements.
V20 Update 10 · Oct 13, 2026Admin & securityManage Your IP Phones From One Place
Now IP phone management is centralised on the Phones page. Admins can review key device information and perform common actions from the same area, including firmware updates, reprovisioning and moving a provisioned phone to…
Oct 5, 2026Auto-updated
Always included
The 3CX basics we set up for every customer
Apps everywhere
Desktop, web and mobile apps - your office number in your pocket.
Queues & call center
Queues, IVRs, wallboards, call recording and reports.
Live chat & messaging
Website chat, SMS and social messages in the same inbox.
CRM integrations
Caller pop-ups and call logging with the tools you already use.
Video meetings
Built-in meetings, no extra subscription needed.
Release notes
Latest 3CX releases
As a Platinum Partner we test every update before it reaches your system.
Auto-updated
V20 U10NEWNov 11, 2026
V20 U10 Extending Our AI Lead: Improved Agents, MCP, and Local Transcription on a Mac
Grok Support, more efficient transcription, improved firmware management and quicker everyday calling. 3CX V20 Update 10 is out now. This is our biggest
Read on 3cx.com →
V20 Update 10NEWNov 5, 2026
Start and Manage Audio Conferences in Fewer Steps with V20 Update 10
Bring customers, colleagues and specialists into one call, and manage every participant from a single panel. V20 Update 10 adds a Conference shortcut to
Read on 3cx.com →
NEWNov 3, 2026
Keep Call Controls in View with the 3CX Pop-Out Dialer
Keep customer records open and call controls on screen whilst working in other applications. Most calls happen while you’re doing something else, like
Read on 3cx.com →
V20 Update 10Oct 29, 2026
V20 Update 10 Release Candidate 2
Final fixes ahead of U10 Final release. Building on the successful releases of ALPHA, ALPHA 2, BETA and RC, we’re now in the final stages before Update 10
Read on 3cx.com →
V5Oct 21, 2026
Run Your Queues From Anywhere: 3CX Android V5.8 Now in Production
Take control of your queues, recover missed customers and call from the right number, all from your phone. Your call center no longer needs you sitting at
Read on 3cx.com →
V5Oct 21, 2026
Speak Your Caller’s Language: 3CX iOS V5.8 Now in Production
Live Translation with Apple Intelligence, outbound number selection and queue management on iPhone. Language shouldn’t decide which customers your team
Read on 3cx.com →
V20 Update 10Oct 13, 2026
V20 Update 10 RC: AI Call Transcription Server for Mac, Pop Out Dialer for Web Client
More flexibility in IP Phone management custom / vendor firmware and better custom template management. Update 10 is now at the Release Candidate stage.
Read on 3cx.com →
V5Oct 6, 2026
3CX Softphone V5.8: SSO, Outbound Number Choice & BLF Transfers
Sign in with Google or MS365, choose your outbound number and set how BLF transfers work. 3CX Softphone V5.8 is now ready for production. Following the
Read on 3cx.com →
Oct 5, 2026
Deploy Vendor Firmware Directly From 3CX
Use manufacturer firmware per model or individual phone while keeping 3CX-tested firmware as the default. V20 Update 10 gives Admins more control over IP
Read on 3cx.com →Questions
3CX questions we hear a lot
What does Platinum Partner mean?
It's the highest partner level 3CX awards. It means we have the training, experience and direct 3CX support to handle systems of any size.
Do I have to install updates myself?
No. We test each update and install it for you at a time that does not disrupt your calls.
Can I keep my current phone numbers?
Yes. We port your numbers and schedule the switch so you do not miss calls.
Cloud or on-premise - which is better?
It depends on your internet, compliance needs and budget. We will recommend the option that fits, and you can change later.
Want these features on your phones?
We can show you any of them on a quick call.